Terms & Conditions

At Noelle Day Spa & Salon, we are committed to providing exceptional service in a welcoming, respectful, and relaxing environment.

Our policies help us maintain a consistent experience for every guest while respecting the time and dedication of our team.

We appreciate your understanding and cooperation.

Appointment Reservations

Appointments may be scheduled online, by telephone, or through our front desk.

All appointments are subject to availability. Certain services may require additional consultation time, advance preparation, or a deposit.

Cancellation & No-Show Policy

We kindly request a minimum of 24 hours' notice for appointment cancellations or rescheduling.

Standard Appointments

• Cancellations or rescheduling with less than 24 hours' notice: 50% of the scheduled service price.

• No-shows: 100% of the scheduled service price.

Prepaid Series & Packages

For NDS Express and other applicable prepaid series, a cancellation with less than 24 hours' notice or a missed appointment may result in the deduction of one session from the remaining balance, as disclosed in the applicable agreement.

Fees and session deductions will be applied according to the terms disclosed at booking or purchase. Guests will not be charged both a cancellation fee and a session deduction for the same appointment unless expressly agreed in advance.

Late Arrivals

We understand that unexpected delays happen.

If you anticipate arriving late, please contact us as soon as possible. Depending on the service and remaining appointment time, we may need to shorten, modify, or reschedule your appointment. Applicable cancellation fees may apply when an appointment cannot be accommodated.

Service Pricing

All listed prices are starting prices unless otherwise indicated.

Final pricing may vary based on service complexity, hair length, density, product usage, and additional time or services requested. Any additional services or charges will be discussed with you before proceeding.

Service Satisfaction

Your satisfaction is important to us.

If you have concerns about a completed service, please contact our front desk promptly so we can review your experience and discuss an appropriate resolution. Any corrective service, adjustment, credit, or refund will be determined based on the circumstances, the service provided, and applicable consumer protection laws.

Retail Product Returns

Retail products may be returned within 30 days of purchase, provided they have been used no more than three times.

Proof of purchase may be requested to help locate the original transaction. Refunds will generally be issued to the original payment method. This policy does not limit any rights relating to defective or misrepresented products under applicable law.

Gift Cards

Noelle Day Spa & Salon gift cards may be redeemed toward eligible salon and spa services or retail purchases. Gift cards are subject to applicable Massachusetts gift certificate laws, including required validity periods and remaining-balance redemption rights.

Gift cards are not redeemable for cash except where required by law.

Memberships & Prepaid Series

Our memberships and prepaid series are designed to make regular salon and spa visits convenient and rewarding.

• Services must be scheduled in advance and are subject to availability.

• Prepaid sessions are tracked through the guest's salon account.

• Unused sessions and balances remain available according to the applicable program agreement and governing law.

• Memberships and series may have different payment schedules, pricing, and renewal arrangements.

• Future purchases may reflect updated service prices.

Any recurring billing, renewal, cancellation, or modification terms will be disclosed before enrollment.

Health & Service Safety

For your safety and comfort, please inform your service provider of relevant allergies, sensitivities, recent procedures, injuries, or other considerations that may affect your treatment.

Certain services may require additional consultation or completion of a service-specific consent form.

We reserve the right to postpone or decline a service when it cannot be performed safely or appropriately.

Guest Etiquette

We strive to maintain a peaceful and respectful environment.

We kindly request that guests silence mobile phones during services, use headphones when listening to audio, and keep phone conversations to a minimum. Children must remain supervised at all times. Disrespectful, threatening, discriminatory, or inappropriate behavior toward our guests or team members will not be tolerated.

Appointment Changes by Our Team

Occasionally, unexpected circumstances may require us to adjust an appointment. If this occurs, we will contact you as soon as reasonably possible and assist with rescheduling. Guests will not be charged a cancellation fee when Noelle Day Spa & Salon initiates the cancellation.

Questions & Assistance

For questions about our policies, please contact our front desk.

Noelle Day Spa & Salon

(508) 528-6709

Thank you for respecting our policies and allowing us to provide a beautiful experience for every guest.