Effective Date: November 9, 2026

At Noelle Day Spa & Salon, we respect your privacy and are committed to protecting the personal information you share with us. We believe in transparency and want our clients to understand how their information is collected, used, stored, and protected.

This Privacy Policy explains our information practices when you visit our website, book appointments, purchase gift cards, enroll in memberships, receive services, or communicate with our salon and spa.

1. Information We Collect

To provide our services and maintain accurate client records, we may collect the following information:

• Personal Information: Name, email address, telephone number, and other contact information.

• Appointment Information: Scheduled services, appointment history, service preferences, and relevant client notes.

• Transaction Information: Purchase history, gift cards, memberships, prepaid packages, and payment-related records.

• Service Information: Information voluntarily provided to help us personalize services, including relevant hair, skin, or other service considerations.

• Communication Preferences: Preferences regarding appointment reminders, promotional emails, and salon announcements.

We collect information directly from clients, through our salon operations, and through our third-party salon management platform, Meevo.

2. Online Booking and Client Management

Noelle Day Spa & Salon uses Meevo, a salon and spa management platform provided by Millennium Systems International, to manage:

• Online appointment scheduling and cancellations.

• Client profiles and appointment history.

• Gift card purchases and balances.

• Memberships and prepaid service packages.

• Payment transactions and purchase records.

• Appointment confirmations and reminders.

• Marketing emails and promotional communications.

Our website displays Meevo's online booking and purchasing features through embedded windows, also known as iframes.

When clients enter information into these embedded features, they are interacting directly with Meevo's platform rather than a Wix booking or payment form.

Information submitted through Meevo is handled according to the applicable privacy and security practices of Meevo and its service providers.

3. Website Hosting and Cookies

Our website, www.noelledayspa.com, is hosted through Wix.

Wix is used to display information about our salon, services, team, promotions, and other business offerings.

We do not use Wix to directly manage appointment bookings, gift card purchases, memberships, or online payment transactions.

However, Wix and related website technologies may automatically process certain technical information, including:

• IP addresses.

• Browser and device information.

• Website usage and performance information.

• Cookies and similar technologies.

These technologies may support website functionality, security, and performance.

Visitors can manage certain cookie preferences through their browser settings and any cookie controls made available on our website.

4. Payment Information and Security

Noelle Day Spa & Salon uses Meevo and its integrated payment processing services to manage transactions for appointments, gift cards, memberships, prepaid packages, and other purchases.

Clients may have the option to securely save a payment method for future transactions when supported by Meevo.

A saved credit card is not currently required for general online appointment bookings. However, certain services, memberships, or transactions may require a valid payment method.

Payment information is processed through our designated payment service providers. Noelle Day Spa & Salon does not use Wix to collect or process online payments.

We take reasonable measures to safeguard payment-related information and work with third-party providers that maintain their own privacy and security practices.

Applicable cancellation, no-show, and payment requirements are explained in our Salon & Spa Policies and Terms & Conditions.

5. How We Use Your Information

Information collected through our salon operations and service providers may be used to:

• Schedule, confirm, modify, and manage appointments.

• Maintain client records and service preferences.

• Process purchases and payments.

• Manage gift cards, memberships, and prepaid packages.

• Provide personalized salon and spa services.

• Send appointment confirmations, reminders, and service-related notifications.

• Respond to questions, requests, and customer service inquiries.

• Send promotional communications when permitted.

• Maintain business records and comply with applicable legal obligations.

• Improve our services and overall client experience.

We use personal information for legitimate business purposes and do not sell client contact information to third parties for their independent marketing purposes.

6. Email Communications and Marketing

Noelle Day Spa & Salon uses Meevo to manage marketing communications, including salon announcements, promotional offers, service updates, and special events.

Clients may receive transactional communications related to appointments, purchases, memberships, and other services.

Promotional emails are sent in accordance with applicable marketing and privacy laws.

Clients may opt out of promotional emails at any time by selecting the unsubscribe link included in marketing messages.

Unsubscribing from promotional communications does not necessarily prevent clients from receiving essential appointment confirmations, transaction receipts, or other service-related notifications.

For direct inquiries, clients may contact us at infospa@noelledayspa.com.

7. Sharing Information with Third-Party Providers

To operate our salon and spa efficiently, we work with trusted third-party service providers.

These may include:

• Wix: Website hosting and related website functionality.

• Meevo: Online booking, client management, gift cards, memberships, and marketing communications.

• Payment Processing Providers: Processing payments and managing applicable payment information.

• Email Service Providers: Supporting direct business communications.

Information may be shared with these providers as reasonably necessary to deliver our services, complete transactions, maintain business operations, or meet legal requirements.

We may also disclose information when required by law or when reasonably necessary to protect our rights, clients, employees, or business.

8. Information Security

Protecting client information is important to Noelle Day Spa & Salon.

We take reasonable administrative, technical, and physical precautions appropriate to our business to help safeguard personal information against unauthorized access, disclosure, alteration, or misuse.

We also rely on third-party technology providers to implement security measures for information processed through their systems.

While we make reasonable efforts to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We handle personal information in accordance with applicable Massachusetts and federal laws, including applicable data-security and breach-notification requirements.

9. Information Retention

We retain personal information for as long as reasonably necessary to:

• Provide salon and spa services.

• Maintain appointment and transaction records.

• Manage memberships, packages, and gift cards.

• Respond to client inquiries.

• Meet applicable legal, accounting, and business recordkeeping obligations.

• Resolve disputes and enforce applicable agreements.

Information that is no longer required will be handled in accordance with applicable retention and disposal requirements.

Certain records may need to be retained even after a client stops using our services.

10. Your Privacy Choices

We respect our clients' ability to make informed decisions regarding their personal information.

Clients may contact us to:

• Request information about the personal information we maintain.

• Request corrections to inaccurate contact information.

• Ask about updating or removing information from their client profile.

• Update marketing communication preferences.

• Request deletion of eligible personal information, subject to applicable legal and business recordkeeping requirements.

Requests will be reviewed and handled in accordance with applicable law and our operational obligations.

To submit a privacy-related request, please email infospa@noelledayspa.com.

11. Third-Party Websites and Services

Our website may contain links to or embedded features provided by third-party platforms, including Meevo.

These third-party services may maintain their own privacy policies, security practices, and terms of use.

We encourage clients to review the privacy policies of any third-party services they use.

Noelle Day Spa & Salon is not responsible for the independent privacy practices of third-party websites or platforms that we do not control.

12. Children's Privacy

Our website and online services are intended for general audiences and are not designed to knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian involvement.

For services involving minors, a parent or legal guardian may be required to provide information, authorization, or consent when appropriate.

If you believe personal information has been collected from a child inappropriately, please contact us so we can review the matter.

13. Changes to This Privacy Policy

Noelle Day Spa & Salon reserves the right to update this Privacy Policy as necessary to reflect changes in our business operations, services, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Noelle Day Spa & Salon

Franklin, Massachusetts

Email: infospa@noelledayspa.com

Phone: 508-528-6709

Website: www.noelledayspa.com

For additional information about appointments, cancellations, memberships, gift cards, and other salon services, please review our Salon & Spa Policies and Terms & Conditions.